On Shipping, Handling, Terms and Conditions
We are always happy to assist with any questions you may have.
Please do not hesitate to reach us at firstname.lastname@example.org
1. How do I place my order?
Just browse the shop and add all items that you wish to purchase into the shopping cart. You can view your cart's contents before final confirmation of your order to add or remove selected items.
Once you have made your final selection
a. Click on 'Check out' or 'Check out with Paypal'
b. You will be directed to a PayPal Page
c. Log in with your PayPal details
SCROLL DOWN on the same page to see another option: 'PAY WITH DEBIT OR CREDIT CARD' OPTION below it. You will be asked to fill in your personal details and credit card details manually, as you would anything online for the very first time
d. Once that's done, you will be redirected to the website to decide shipping options
e. Select the shipping option that suits your budget and time frame (Though you shouldn't rush art hehe)
g. Click on 'Complete Order'
h. Sit back and wait for your order to arrive!
2. What are my payment options?
You can pay with PayPal OR with a credit card from Visa, MasterCard and American Express.
3. Do I need a PayPal account to make payment for my order?
You ABSOLUTELY DO NOT NEED a Paypal account to make your purchase.
4. How much will shipping cost?
It varies depending on where you are purchasing from. When you checkout, the options will be calculated for you automatically. This does not, however, anticipate custom fees, which varies depending on where you are ordering from. For an estimate, contact your local customs office.
5. Do you ship worldwide? (And a note on custom fees)
Yes, we do ship worldwide via Standard Airmail. If there are any difficulties in processing your order based on your address, please contact us at email@example.com. PLEASE NOTE HOWEVER that depending on the country we are shipping to, you may be subjected to custom charges. The product is printed and shipped from the USA and therefore may be subject to custom fees. The buyer will need to assume responsibility of this on top of shipping fees.
6. How long will it take to reach me?
Depending on where you live, the time it may take for your product to reach you may vary. The fulfillment center is based in Detroit, America and will take 3-5 days to freshly print your order. 90% of orders are fulfilled in three days.
If you are in America,
allow 3-5 days for production an additional 3-5 business days for standard delivery.
If you are anywhere else in the world,
please allow 3-5 days of production and up to 20 business days (typically three weeks) for standard delivery.
7. What if I need my parcel urgently?
If you require your parcel urgently, contact us at firstname.lastname@example.org and supply us with your details. We will try to give you a new shipping quotation from the fulfillment centre.
8. My orders still have not arrived after 3 weeks, what should I do?
Typically, a delayed parcel is probably stuck in your country's customs or local mail office due to flight or shipment delays. We encourage you to firstly contact your local post office by telling them your tracking number. They should be able to give you an answer. If for some reason this lead gets cold, drop us an e-mail at email@example.com and we will reconnect you with our fulfillment center. If for some reason, the fulfillment center cannot trace the package, the product will be re-issued to you at no additional cost. The product will be subject to the usual shipping duration mentioned above.
9. Do you send out orders daily?
Yes, with the exception of public holidays but please factor in the shipping duration mentioned above. Depending on where you live, the time it may take for your product to reach you may vary.
10. How is my order packaged?
All posters are delivered in high-quality cardboard tubes. If you'd like to see how they are packaged, check out this video our fulfilment centre made here
11. Can I return my goods?
All goods sold are non-refundable or returnable. An exception is made if there are any damage or lost claims. We encourage all customers to please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of the package arrival. If for some reason your item(s) is damaged or defected, notify us immediately at firstname.lastname@example.org. Please include a note indicating your reason(s) for returning said item(s), along with a photograph that details the nature of the damage. Please note, however, that customers are responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable. There is a 30 day limit to responding to damage requests.
12. Do you have a physical shop or are your products available in other stores?
Kat Draws Cats currently sells postcards and prints of selected images at The ILHAM Gallery Gift Shop in Kuala Lumpur as well as postcards in Stickerrific, Petaling Jaya. More retail stores to participate soon. However, retail products are only available in Malaysia for the time being.
13. Does the artist accept commissions?
Yes. For more information visit the ‘About’ Page.
14. How are the works priced?
Each image factors the artist's education and training in the field, the printing quality, the image's complexity and other relevant production costs. The prices shown reflect the value of your local currency.
15. Does Kat Draws Cats have any promotional offers?
Yes. There is no additional shipping cost for posters smaller than 24x36 inches.
16. How often are new posters available on the website?
Kat Draws Cats features two new illustrations every week.
17. What are your social media accounts?
Facebook Page: Kat Draws Cats
Kat Draws Cats will not disclose buyer's personal information to any third party, other than order details for postage and shipping purposes.